Financial Services Guide
This Financial Services Guide (FSG) helps you decide whether to use our financial services and contains important information.
Important information about this FSG
We are legally obliged to provide this FSG to you. This document is designed to inform you of your relationship with us before you are provided financial advice. This FSG is intended to assist you in deciding as to whether to use any services provided by us.
This FSG contains information about:
- Who we are;
- The financial services we provide;
- The related financial products;
- How we are remunerated in terms of these products;
- Our privacy policy;
- How complaints are dealt with; and
- How you can contact us.
This FSG is provided by Spacecraft Publishing Pty Ltd trading as QAV (“QAV”) (ABN 41 163 119 300) which is a Corporate Authorised Representative (CAR 001292718) of MF & Co. Asset Management Pty Ltd (AFSL 520442), also referred to as ‘we’ or ‘us’ or ‘our’. Financial services offered by QAV will be provided by QAV advisers.
About us
QAV is authorised under the Corporations Act to provide financial services. The financial services are provided as a Corporate Authorised Representative (CAR 001292718) of MF & Co. Asset Management Pty Ltd (AFSL 520442). QAV is a financial services company providing services to retail, sophisticated and professional clients.
Our details are:
Head office: 13/9 Lackeen St, Everton Park, Queensland, Australia 4053
Website: https://qavamerica.com
Telephone: + 61 498015853
Email: admin@qavpodcast.com.au
The financial services we offer
QAV is authorised to provide general financial product advice in the following classes of financial products: Securities. QAV may also prepare and issue research reports. For a full scope of our AFSL license, please visit www.asic.gov.au.
Financial services will be provided directly through us. Advice provided is general advice only. Trading undertaken based on our general advice does not take into consideration your personal financial needs, objectives or current situation. Advice given may trigger legal, taxation and estate planning issues and as we are not specialists in these areas, you should seek independent advice from specialists in these areas.
Research
QAV may send you stock related information and research reports.
Remuneration and benefits QAV receives
The fee we charge you is how QAV is directly remunerated. QAV may also receive benefits or remuneration from third parties such as product providers through commissions. Fees below are quoted exclusive of GST. GST (currently 10%) will be payable at the time the fee is due.
| Fee Type | When Is It Payable? | How Much Is Payable? |
|---|---|---|
| QAV Club Membership | First payment due at end of two week free trial. Further payments monthly or annually. | Monthly: $69. Annual: $715. |
| QAV Light Membership | First payment due at end of 30 day free trial. Further payments monthly. | Monthly: $19. |
Remuneration and benefits to Hosts
QAV Hosts are remunerated by either salary and/or commissions.
Benefits to third parties
QAV may pay referral fees to third parties for referring your business to us. Payments depend on the circumstances of the arrangement and the rate may be between 0% to 100% of the subscription fee received from you by QAV. You may request details of the referral fee before any financial service is provided.
Privacy
Your privacy is important to us. Details of how we handle your personal information is disclosed on our Privacy Policy which is available on our website.
Compensation
To meet our obligations to our AFSL, Professional indemnity insurance arrangements are in place. Our policy may cover claims to the products and services we offer and for the conduct of former and current employees where we are responsible for the conduct at the time of the relevant conduct. This is subject to its terms and conditions.
Complaints
If you have any complaints about our products or services, we have a complaint and resolution procedure that aims to deal with and resolve your complaint quickly and effectively. You should raise any complaints with your adviser in the first instance. If you feel your complaint has not been resolved satisfactorily, please contact us on 0498015853 or write to us at:
Spacecraft Publishing, 13/9 Lackeen St, Everton Park 4053
We will address and/or resolve your complaint within a reasonable amount of time. If your complaint has not been resolved satisfactorily, you may refer the complaint to The Australian Financial Complaints Authority.
Telephone: 1800 931 678
Website: www.afca.org.au
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Contact Us
If you have any further questions about the financial services we provide, please contact admin@qavpodcast.com.au